The moment your CEO declares your downfall, that unexplainable agonizing truth suddenly begins torturing your head. Definitely, it strikes your emotions! It's depressing! It's unforgettable!
Let's say for instance, you have a Business Process Outsourcing Philippines (BPO) firm. Then you imposed strict policies within. Aside from that, you have rules which unfortunately became barriers to some of your staffs. (how disappointing!)
And to be honest, those barriers could be one of your reasons why you failed. It probably suffocated your company's greatest asset – your workers.
Yes you're right! Your workers, employees, staffs, etc. (whatever you call them)
So to defy BPO failures, never mismanage your employees!
Why the employees?
Your clients know your outstanding outsourcing services. You have an exceptional team. You are clever in marketing strategies. Thus, you rule the BPO industry. But do you know why? Maybe you won't believe on this, but the main reason is actually your smart workers!
I totally believe that you definitely know their abilities and personalities. That's why you love them! They bring you money! They make you rich! And it really feels great!
Be open-minded. Know your employees' way of thinking!
Learn to identify who are right-brained (creative) and left-brained people (analytical thinkers) in your company. Knowing who the creative and analytical thinkers are could truly aid you in marginalizing your standards.
Analytical thinkers are those who usually follow the set of rules strictly. They could easily blend in a standard atmosphere. In your BPO business, they could be your accountants, HR manager, secretary, virtual assistants and call center agents.
But don't be confused as those professions could also be filled by creative people.
Creative heads are those who tend to think outside of the box. They sometimes hate rules and meaningless instructions. They could be your writers, graphic designers, social media marketers, or even web developers!
Now for the record, manage them accordingly! Don't apply what you think is only suitable for left brained guys. Though they're all important, remember that creative people could not blend easily.
Handle Your Creative Employees
Having creative minds in BPO company is truly advantageous. They could boost your income in just a matter of time! That’s why it’s imperative to handle your staff with care as it’s considered as one of those effective business process outsourcing solutions.
